Help & Support

Signing in. You can sign in with Apple, with Google, or with an email address and password. Use the same method each time so that you reach the same account.

Deleting your account. In the app, open Profile & Settings and choose Delete Account. This removes your account and everything in it, and cannot be undone. Cancel any subscription in your Apple account settings first, because deleting your Globeway account does not cancel it.

Cancelling. Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions. You keep Premium until the end of the period you have paid for.

Refunds. Refunds are decided by Apple. Request one at reportaproblem.apple.com.

A purchase is not showing. Make sure you are signed in to the Globeway account you bought it with, then open the Premium screen and tap Restore Purchases.

The planner writes a first draft for you to change. It names well-known sights, and describes meals and places to stay by area and kind so that you choose the actual place. It does not check opening hours or prices, so confirm those before you go.

To report a journal, a question or an answer, open it and choose Report. To stop seeing what someone publishes, open their profile and choose Block. The rules are in the Community Guidelines.

What Globeway collects and how to ask for a copy of it is explained in the Privacy Policy.